Elsa's Golf Academy is my video course. I email members short video lesson links and a page to print. Dear reader, I would rather you try my method without worry. So here is how refunds and cancelling work, with every number exact.
Summary
- Each book purchase: 15 days for all your money back.
- Cancel your membership during the first 7 days and you will not be charged.
- Refunds usually show in your bank in 5–10 business days.
- Unsubscribing is not cancelling; cancel at consumer.hotmart.com.
- I may ask what didn't work, but your refund never depends on the answer.
My 15-day promise
How long is the book guarantee?
15 days from purchase. Ask inside them and you receive all your money back. I may ask what didn't work, but your refund never depends on the answer. Each purchase counts its own 15 days.
Requesting a refund
What do I do to request a refund?
You have three options. Use the refund link in the Hotmart email from your purchase. Or open the purchase after signing in at consumer.hotmart.com. Or write to [email protected] and include the email you bought with.
Where the money goes
How long until I see the refund?
The money returns to the same card or PayPal account. Banks usually need 5–10 business days to show it.
Your first 7 days
What happens if I cancel during the first 7 days?
You owe nothing. Cancel during the first 7 days and you will not be charged.
The first membership payment
Does the guarantee also apply to the membership?
To the first payment, yes. The 15-day money-back guarantee applies to your first membership payment.
How to cancel
How do I cancel, and what happens next?
Sign in at consumer.hotmart.com, open the membership, choose payment settings, then cancel subscription. You may also write to [email protected] for help.
Your video lesson emails continue until the end of the month you have paid. No further charges follow.
A forgotten cancellation
I forgot to cancel, or a charge looks wrong. What then?
Forgot to cancel? Write to me within 15 days of that charge and I'll refund it.
Unsubscribing
Does unsubscribing from the video lesson emails cancel my payments?
No, it stops the video lesson emails only. Payments stop when you cancel at consumer.hotmart.com.
Beyond the window
Can I write after the 15 days have passed?
After that, write to me anyway. A refund is never refused.
Where to write
Which address should I use for refunds?
Please use [email protected]. Add the email from your purchase, so I can find it.
With calm regards, Elsa
If a number here is unclear, write to [email protected].